Meet The Team
Directors
Keith Reynolds
CEO/Director
Prior to taking ownership of Norgrove training, Keith held several senior management positions within the South Australian Government and private enterprise. He has also owned and managed several successful businesses. Keith is a chartered member of the Australian Human Resources Institute, Registered RTO Office Holder and holds qualifications in Accounting and Business.
With his expertise in Human Resources Management, Accounting, Strategic Management and Vocational Training and Assessment, Keith is responsible for Strategy and General Management of the organization. Under his leadership, Norgrove Training is positioned as the Leading training provider in the Health Services Sector in South Australia.
Joyce Southern
CEO/Director
Passionate about helping people to improve their lives and careers, Joyce has worked as a Trainer, Mentor and Manager in several privately owned companies over the span of her career, which includes her having co-owned a recruitment franchise business in the white- and blue-collar sectors. Joyce holds qualifications in Management, Training and Assessment as well as Image consulting.
Much of the success of Norgrove Training is due to the hard work, dedication and passion Joyce brings to the business.
Management
Chris Ledwidge
RTO Manager
As RTO Manager, Chris’ role at Norgrove Training is to provide essential business support to clients, staff and students.With more than 25 years’ experience in Office Administration, including 12 years within the VET sector, Chris is responsible for overseeing the day-to-day running of the organisation including scheduling classes, work placement, Government compliance and reporting and student follow-ups.
Cat Southern
Business Development and Marketing Manager
Since joining Norgrove Training in 2008, Cat has worked closely with the Directors and Staff to ensure business growth, adaptability, and future success within the Health Care Sector.
Cat has over 15 years of Business Development and Marketing experience spanning multiple industry sectors. Cat has a strong focus on customer service, with the innate ability to create strong and successful working relationships and providing essential business support with our partnered organisations, Government Departments, and students alike.
Trainers
Mandeep Saini
Trainer
Fuelled by a passion for making a difference in the lives of others, Mandeep commenced her journey as a Personal Support Worker when she completed her Certificate lll in Individual Support with Norgrove Training. Drawing on her many years of hands-on experience as a qualified Personal Support Worker, Mandeep's dedication to the industry only grew stronger. Driven by a desire to share her knowledge and empower others, Mandeep embarked on a journey to further her education, completing a Certificate IV in Training and Assessment (TAE).
As a trainer at Norgrove Training, Mandeep brings a unique perspective to her role, leveraging her first-hand experience to enrich the learning journey of her students. She is deeply committed to providing practical, relevant training that aligns with current best practices in the field of personal care. By utilising resources that reflect the latest standards and guidelines, Mandeep ensures that her students are equipped with the skills and knowledge necessary to deliver the highest level of care to vulnerable community members.
In addition to her qualifications in Individual Support and Training and Assessment, Mandeep holds a Certificate IV in Disability, further enhancing her expertise and versatility in the healthcare sector.
As a trainer at Norgrove Training, Mandeep brings a unique perspective to her role, leveraging her first-hand experience to enrich the learning journey of her students. She is deeply committed to providing practical, relevant training that aligns with current best practices in the field of personal care. By utilising resources that reflect the latest standards and guidelines, Mandeep ensures that her students are equipped with the skills and knowledge necessary to deliver the highest level of care to vulnerable community members.
In addition to her qualifications in Individual Support and Training and Assessment, Mandeep holds a Certificate IV in Disability, further enhancing her expertise and versatility in the healthcare sector.
Julie Feuerherdt
Trainer
With more than twenty years of devoted service in the Health Industry, Julie brings an abundance of experience and expertise to her profession.
Her journey commenced as a compassionate Personal Care Worker, where she honed her skills in providing attentive care to individuals within the Aged Care Sector. Driven by her passion for healthcare and continuous learning, Julie embarked on a path of professional development, pursuing further education in Enrolled Nursing. As an Enrolled Nurse, Julie worked in the acute nursing environment for over 10 years, developing many new skills and increased her knowledge base.
Julie has since completed her Bachelor of Nursing at University of SA and currently works as a Registered Nurse. Having also completed a Certificate IV in Training and Assessment (TAE), Julie's passion for education and mentorship shines through her work as a qualified trainer at Norgrove Training. She finds immense fulfillment in imparting her wealth of knowledge to aspiring healthcare professionals, empowering them to excel in their respective roles and uphold the highest standards of patient care.
Her journey commenced as a compassionate Personal Care Worker, where she honed her skills in providing attentive care to individuals within the Aged Care Sector. Driven by her passion for healthcare and continuous learning, Julie embarked on a path of professional development, pursuing further education in Enrolled Nursing. As an Enrolled Nurse, Julie worked in the acute nursing environment for over 10 years, developing many new skills and increased her knowledge base.
Julie has since completed her Bachelor of Nursing at University of SA and currently works as a Registered Nurse. Having also completed a Certificate IV in Training and Assessment (TAE), Julie's passion for education and mentorship shines through her work as a qualified trainer at Norgrove Training. She finds immense fulfillment in imparting her wealth of knowledge to aspiring healthcare professionals, empowering them to excel in their respective roles and uphold the highest standards of patient care.
Diana Beatty
Trainer
Diana is an integral member of the Norgrove Training team predominantly based at our Noarlunga Centre of Excellence. With over 27 years of dedicated service in the Personal Care Sector, Diana brings a wealth of knowledge and expertise to her role as a Trainer.
Diana has pursued formal qualifications to complement her practical experience. She holds a Certificate III in Individual Support, laying the groundwork for her compassionate and person-centred approach to care. Building upon this foundation, Diana later attained her Certificate IV in Training and Assessment (TAE), empowering her to impart essential knowledge and skills to future generations of healthcare professionals.
Diana's role extends beyond classroom instruction. As the Fire Warden at our Noarlunga Centre of Excellence, she prioritises the safety and well-being of our staff and students, ensuring a secure learning environment for all.
Diana's dedication to delivering practical, hands-on training reflects Norgrove Training's commitment to excellence. Her vast experience, coupled with her passion for empowering others, ensures that students receive the highest quality education and preparation for their careers in the healthcare sector.
Diana has pursued formal qualifications to complement her practical experience. She holds a Certificate III in Individual Support, laying the groundwork for her compassionate and person-centred approach to care. Building upon this foundation, Diana later attained her Certificate IV in Training and Assessment (TAE), empowering her to impart essential knowledge and skills to future generations of healthcare professionals.
Diana's role extends beyond classroom instruction. As the Fire Warden at our Noarlunga Centre of Excellence, she prioritises the safety and well-being of our staff and students, ensuring a secure learning environment for all.
Diana's dedication to delivering practical, hands-on training reflects Norgrove Training's commitment to excellence. Her vast experience, coupled with her passion for empowering others, ensures that students receive the highest quality education and preparation for their careers in the healthcare sector.
Carol Sunstrom
Trainer
With over two decades of dedicated service in the care sector, Carol brings a wealth of experience and expertise to her role. Her extensive knowledge spans various facets of care, including Home Care for the Aged, support for individuals living with disabilities, and 14 years of invaluable experience at a reputable Day Options facility.
Throughout her career, Carol has demonstrated a commitment to enhancing the quality of life for those in her care. Passionate about sharing knowledge and nurturing the next generation of care professionals, Carol has achieved a Certificate IV in Training and Assessment (TAE) and is a valued Trainer at Norgrove Training. Her commitment to education ensures that her students receive the highest quality training, preparing them to excel in their roles and make a positive impact on the lives of others.
Carol's qualifications reflect her dedication to professional growth and development. She holds certifications in essential areas such as Medication Administration and MAPA (Management of Actual or Potential Aggression) training, underscoring her ability to handle complex situations with confidence and competence.
Throughout her career, Carol has demonstrated a commitment to enhancing the quality of life for those in her care. Passionate about sharing knowledge and nurturing the next generation of care professionals, Carol has achieved a Certificate IV in Training and Assessment (TAE) and is a valued Trainer at Norgrove Training. Her commitment to education ensures that her students receive the highest quality training, preparing them to excel in their roles and make a positive impact on the lives of others.
Carol's qualifications reflect her dedication to professional growth and development. She holds certifications in essential areas such as Medication Administration and MAPA (Management of Actual or Potential Aggression) training, underscoring her ability to handle complex situations with confidence and competence.
Debra Coulls
Trainer/Administration
Debra’s journey with Norgrove Training began with a focus on facilitating administration at our Noarlunga Centre of Excellence. However, her enthusiasm and expertise have led her to diversify her role, now splitting her time between administrative support and delivering training.
With over 14 years of hands-on experience in the care sector, Debra brings a wealth of knowledge and insight to her work. As a qualified Aged Care worker, she possesses a deep understanding of the industry's complexities and challenges. Her commitment to excellence is evident in her continuous pursuit of professional development, holding essential certifications such as Certificate III in Individual Support, qualifications in Medication Administration, and Mental Health First Aid.
Furthermore, Debra's dedication to enhancing learning experiences extends to her attainment of a Certificate IV in Training and Assessment (TAE). This qualification underscores her ability not only to provide exceptional care but also to impart essential skills and knowledge to aspiring healthcare professionals
With over 14 years of hands-on experience in the care sector, Debra brings a wealth of knowledge and insight to her work. As a qualified Aged Care worker, she possesses a deep understanding of the industry's complexities and challenges. Her commitment to excellence is evident in her continuous pursuit of professional development, holding essential certifications such as Certificate III in Individual Support, qualifications in Medication Administration, and Mental Health First Aid.
Furthermore, Debra's dedication to enhancing learning experiences extends to her attainment of a Certificate IV in Training and Assessment (TAE). This qualification underscores her ability not only to provide exceptional care but also to impart essential skills and knowledge to aspiring healthcare professionals
All Norgrove Training trainers hold current First Aid and CPR qualifications.
Business Development
Sam Nicholas
Business Development
Moving from South Africa to Adelaide, Sam has quickly become a vital part of the Norgrove Business Development team. Sam is the main point of contact between the business and prospective students and clients, providing information and assistance relating to the enrolment process and the training offered by Norgrove Training.
Sam has broad working experience including Quality Assurance, Client service and Operations Management as well as over 12 years’ experience within the Training industry.
Sam has broad working experience including Quality Assurance, Client service and Operations Management as well as over 12 years’ experience within the Training industry.
Administration
Brittany Phillips
Administration
With over 8 years of administration experience in the medical and business sectors, Brittany Is a valuable part of the administration team. Working out of the North Adelaide Office, she assists students with the enrolment process, placements and all other training and support related administration.
Shar Hall
Administration
Shar has over 17 years of cross industry experience working in Community, Adult Education, Mental Health, Job Services Australia, Disability Employment Services and Aged Care. Shar has worked with, mentored and supported people from diverse ages and backgrounds.
Shar is responsible for administration including assisting students with enquiries and the enrolment function for new students across both our North Adelaide and Noarlunga Centres of Excellence.
Shar is responsible for administration including assisting students with enquiries and the enrolment function for new students across both our North Adelaide and Noarlunga Centres of Excellence.
Student Support
Siva Kripakar
Student Support
In her role as Educational Support, Siva works closely with students from diverse backgrounds to implement strategies to best suit each student’s needs, providing assistance with assignments in a group setting, or one-on-one if required.
Prior to joining Norgrove Training, Siva had extensive experience teaching students in an inclusive adult learning environment, including supporting students with learning and behavioural challenges.
Prior to joining Norgrove Training, Siva had extensive experience teaching students in an inclusive adult learning environment, including supporting students with learning and behavioural challenges.